ICT and Technology Framework

Lot 2: Support Services

FTS: 2022/S 000-021655

This lot enables you to procure an ICT Supplier to provide managed services and all elements of ICT planning, strategy and provision.

Sub-lot 1: Support Services

With this sub-lot, you can procure a supplier to provide technical support services such as incident and problem management through a central Helpdesk or service desk. This could be to provide first, second, or third line support to an organisation, or to provide support on a specialised product.

Sub-lot 2: Managed Services

With this sub-lot, you can procure a supplier to provide a managed services which involves providing reactive technical problem solving as above, but also includes maintenance and management of your public sector body’s network and infrastructure, installing patches and upgrades, planning ICT rollouts and implementations, routine maintenance, monitoring and reporting. Managed Service Contracts usually run for 3 – 5 years and are paid for monthly or quarterly.



Further Competition Timescales

A further competition for Lot 2 would typically take between 3 – 6 months, depending on the size of your organisation and the complexity of your requirements.

Requirements gathering phase: Gathering requirements for bid documentation 1 – 3 weeks

Bid document creation: Drafting and approving further competition tender pack 1 – 3 weeks

ITT phase: Bidders respond to tender 1 – 3 weeks

Evaluation phase: Customer evaluates bid submissions 1 – 3 weeks

Stand-still period: Legally required 10-day pause before contract signing 10 calendar days

Contract signing: Signing the contract with the preferred bidder 1 – 3 weeks

There are templates for each lot and every scenario to make it easy for you to use our framework.

Our comprehensive templates and processes ensure that ITT (Invitation to Tender) documents can be completed with ease and to a consistent standard saving the customer and the supplier time and money.

For more information or to have the templates emailed to you, please complete the Framework Access Agreement and email to [email protected] or